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Authorized Service Partner: Headphone Zone


Bragi develops discrete virtual audio assistants that enable, protect and entertain you. In the unlikely event that a Bragi product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim. Please read this page with all the FAQs (at the bottom of the page after the form) thoroughly before submitting a claim request by filling the form below.


Bragi-Warranty


Bragi's Warranty Period is 1 Year from the Date of Invoice for all products.

 

What does the warranty cover?


What’s Eligible?

Manufacturing Defects

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect


What’s Not Eligible?

Physical Damages

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages

 

How to claim warranty?


The Process

Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details -  defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time.


Step Two: Once your claim request is approved, a unique WCID (Warranty Case Id) number will be assigned to your case. Once it's approved, the faulty unit has to be couriered to us by the customer.

Step Three: Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. This entire process can take up to 7 working days. 


Step For : If the inspection status validates your issue, we will send you a working unit of the same model. If a replacement unit is unavailable or the model has been discontinued then we will send you the successor model. The unit will be sent to the address mentioned in the form.

 

Keep In Mind 


Under warranty claim for this brand in India, we are unable to offer any service with respect to repairing the unit. We can only provide a replacement under a warranty claim.


 Refunds and Store credit are strictly not allowed under warranty claims.


In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us and we shall bear the shipping charges while sending the replacement unit to the customer.



Raise a Warranty Claim here: