While most of our products can be returned via our 7 Day Test Drive, Return and Exchange Policy as well as our 7 Day Replacement Guarantee, we cannot accept returns on products due to reasons such as customisation as well as hygiene.

What we don’t allow returns on:

  • Customised products
  • Comply eartips
  • Earpads
  • Smartwrap
  • Pre-owned products
  • Demo units
  • Products bought on Dropzone
  • Products bought during a flash sale