Authorized Service Partner: Headphone Zone
Urbanista is mindfully designed to getting audiophiles & purists alike to feel an irrefutable connection with music with its impossibly good digital audio players. In the unlikely event that an Urbanista product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.
Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India.
Urbanista's Warranty Period is 1 Year from the Date of Invoice for all products.
What does the warranty cover?
What’s Eligible?
Manufacturing Defects
- One side not working
- Both sides not working
- Channel imbalance
- Crackling Sound
- Mic/Remote not working
- Any other manufacturing defect
What’s Not Eligible?
Physical Damages
- Wear and tear from usage
- Cosmetic flaws
- Wire/cord tearing
- Damages to accessories
- Any other accidental damage
- Natural disasters or animal related damages
How to claim warranty?
The Process
Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details - defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time.
Step Two: Once your claim request is approved, a unique WCID (Warranty Case Id) number will be issued to your case. Once it's approved, the faulty unit has to be couriered to us by the customer.
Step Three: Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. This entire process can take up to 7 working days.
Step Four: If the inspection status validates your issue, we will send you a working unit of the same model. If a replacement unit is unavailable, we will have to wait for the stocks to arrive and then ship out your replacement unit. If the model has been discontinued, the replacement unit will be the successor model as defined by the brand. The unit will be sent to the address mentioned in the form.
Keep In Mind
Under warranty claim for this brand in India, we are unable to offer any service with respect to repairing the unit. We can only provide a replacement under a warranty claim.
Refunds or Store credits are strictly not allowed under warranty claims.
In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us.
If the inspection status validates your issue with the unit, we will ship a working replacement unit to you at our own cost.
What will we offer for Discontinued products?
For discontinued products, we will offer successor models as directed by the brand.
Raise a Warranty Claim here: