Authorized Service Partner: Headphone Zone
All LYPERTEK products are engineered for durability; in the unlikely event that an LYPERTEK product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for warranty claim.
Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India.
LYPERTEK's Warranty Period is 1 year from the date of Invoice for all products and 3 Months for Refurbished products.
What does the warranty cover?
- One side not working
- Both sides not working
- Channel imbalance
- Crackling Sound
- Mic/Remote not working
- Any other manufacturing defect
WHAT'S NOT ELIGIBLE?
- Wear and tear from usage
- Cosmetic flaws
- Wire/cord tearing
- Damages to accessories
- Any other accidental damage
- Natural disasters or animal related damages
How to claim warranty?
Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details - defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time.
Step Two: Once your claim request is approved, a unique WCID (Warranty Case Id) number will be issued to your case. Once it's approved, the faulty unit has to be couriered to us by the customer.
Step Three: Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. At this stage, we will check where the issue is and if replacing the defective part of the unit can fix the overall issue This entire process can take up to 7 working days.
Step Four: After the final inspection, we will either send your unit back in working condition or send you another working unit of the same model. If a replacement unit is unavailable, we will have to wait for the stocks to arrive and then ship out your replacement unit. If the model has been discontinued, the replacement unit will be the successor model as defined by the brand. The unit will be sent to the address mentioned in the form.
Keep In Mind
Under warranty claim for this brand in India, we are able to offer some repair services provided we have the spares available to do so. In some situations, the spares are needed to be procured by the brand.
Refunds or Store credits are strictly not allowed under warranty claims.
In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us.
If the inspection status validates your issue with the unit, we will ship a working replacement unit to you at our own cost.
|One side not working|
Reset the device
|Connectivity related issue|
|One earbud not connecting to other|
|Buttons not functioning properly||Refer to the controls that you have set in your app|
|Not turning on||Clean the charging port with alcohol|
|Quiter/ Sound Imbalance||Clean the earphone filter for any kind of ear wax build-up or dirt if that is reducing the volume output|
Before filling the warranty form, just try to reset your device and see if it resolves the issue. Below is the video link to explain it in detail:
Raise a Warranty Claim here: