Help Center

Please ensure that all gear is accounted for and functioning, and repacked safely and securely. You can choose to use the same box that we sent the Home Aud...

Please return the gear in the same packaging that you received it in. Make sure you have removed your own gear (Eg - cables, memory cards, eartips, etc.) bef...

If you have the missing item available, please courier it back to us as soon as possible. If the item has been misplaced by you, then there will be a penal...

Please contact us immediately. Once we receive the box back to our office, our team will set aside your gear and have it couriered back to you.

No, if there’s a delay from our end or the courier company’s end, you won't be charged an overtime fee. However, if the courier person has showed up at...