Pick-ups

How do I return the items I tried?
Please ensure that all gear is accounted for and functioning, and repacked safely and securely. You can choose to use the same box that we sent the Home Aud...
Fri, 27 Jul, 2018 at 1:31 PM
How should the box be packed when returning it back?
Please return the gear in the same packaging that you received it in. Make sure you have removed your own gear (Eg - cables, memory cards, eartips, etc.) bef...
Fri, 27 Jul, 2018 at 1:34 PM
What if I haven’t sent all the items originally sent to me?
If you have the missing item available, please courier it back to us as soon as possible. If the item has been misplaced by you, then there will be a penal...
Fri, 27 Jul, 2018 at 1:34 PM
What if I accidentally returned my personal gear too, along with the Home Audition unit?
Please contact us immediately. Once we receive the box back to our office, our team will set aside your gear and have it couriered back to you.
Fri, 27 Jul, 2018 at 1:31 PM
If there’s a delay in pick up will I be charged an overtime fee?
No, if there’s a delay from our end or the courier company’s end, you won't be charged an overtime fee. However, if the courier person has showed up at...
Fri, 27 Jul, 2018 at 1:29 PM