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Knowledge base
Shipping & Delivery
General Shipping & Delivery Questions
8
Where is my order?
What are the shipping charges?
Is next day delivery possible?
What does "ships within 24 hours" mean?
When will I get my product which is on pre-order?
View all 8
Delivery Exceptions
3
Tracking status says "Address unlocatable/Incomplete", What should I do?
Tracking status says "Consignee not available/Premises Closed", What should I do?
Tracking Status says "Network Delay", What should I do?
Delivery Issues
3
Will the courier person call me or can I get his number before delivery?
What if I missed the courier person, can I reschedule the delivery?
If my order is stuck somewhere, who should I contact and how?
Returns & Exchanges
Return Policy
8
What is your return policy?
Raise a Return Request Here
What is the meaning of 7 Day Easy Exchange?
What is the meaning of 7 Days Replacement Guarantee?
What is the return process?
View all 8
Pick-up
6
What do I need to keep ready for the pick up?
When will the courier person come for pickup?
Can I drop off my product at your nearest store/office?
Can I get the pick up person's contact details?
What if my product hasn’t been picked up within 7 days from date of delivery?
View all 6
Inspection
4
What if no defect is found while inspecting the product I returned?
How long does the Return Inspection process take?
Can I request for a Re-inspection of my Returned item?
How do you inspect a product ?
Replacement
7
Will the entire product be replaced, or the defective part?
How will the replacement unit be sent to me?
Will I be getting a new product as a replacement?
Instead of a replacement, can I get a store credit?
What if the product to be replaced is not available in stock?
View all 7
Refunds & Store Credit
7
If I get a defective product, will I get a refund or replacement?
Will Headphone Zone help me choose what to buy with my store credit?
What if I want a refund instead of store credit?
How will the refund be given?
Can someone else use my store credit?
View all 7
Warranty & Repairs
Brands' Service Center Details
49
1MORE Warranty & Service Center in India
Shokz Warranty & Service Center in India
AKG Warranty & Service Center in India
Apple Warranty & Service Center in India
AudioQuest Warranty & Service Center in India
View all 49
Submit a Warranty Claim Request
78
JAYS Warranty Claim & Service in India
V-MODA Warranty Claim & Service in India
Astell&Kern Warranty & Service Center in India
Audeze Warranty Claim & Service in India
Audio Opus Warranty Claim & Service in India
View all 78
Warranty Claim Eligibility
8
How do I claim warranty?
What does warranty cover?
Do I get warranty for products purchased on Headphone Zone?
I don't have an Invoice. What do I do ?
What is a manufacturing defect?
View all 8
Claim Process
8
Is it necessary to send a hard copy of the invoice when claiming warranty?
How long do you take to approve a Warranty Claim Request?
How long will it take for the entire warranty claim process ?
Do you pick up the defective product?
I don’t have all the accessories or packaging that I originally received. Can I claim warranty?
View all 8
Repair Requests
1
Submit a Repair Request
Warranty Inspection
6
I've sent a product for warranty replacement. When will I get the inspection status?
How long does the Warranty Inspection process take?
How do you inspect a product?
What if no defect is found while inspecting the product for which I've claimed warranty?
Can I request for a Re-inspection under Warranty Claim?
View all 6
Warranty Replacements
5
Which courier company will you use to send the replacement?
Can I get store credit or refund?
How long will it take for me to get my replacement?
I have claimed warranty twice or thrice already, can I get a refund instead of a replacement?
What if the model I’m claiming warranty for has been discontinued or isn’t available with Headphone Zone to provide a replacement?
Product Service & Repair
True Wireless Earbuds
32
How to Pair and Reset the LYPERTEK TEVI
How to pair and reset the LYPERTEK LEVI
How to Pair and Reset the JAYS f-Five True Wireless
How to Pair and Reset the Jabra Elite Active 65T
How to Pair and Reset the Jabra Elite 65T
View all 32
Wireless Earphones
25
How to Pair and Reset the SoundMAGIC E11BT
How to pair and reset the Sony C200
How to pair and reset the Sony C400
How to pair and reset the Jabra Elite 25e
How to pair and reset the JBL RUN BT
View all 25
Wireless Headphones
13
How to Pair and Troubleshoot the JAYS q-Seven Wireless
How to pair and reset the Bowers and wilkins PX7
How to Pair and Troubleshoot the JAYS - x-Five Wireless
How to Pair and Troubleshoot the JAYS - q-Seven Wireless
How to Pair and Troubleshoot the Audeze - Mobius
View all 13
Orders & Payments
General Orders & Payments Questions
10
How to place an order?
Can I leave items in my shopping cart for future purchase?
The product's price has changed. Can I pay the old price?
Can I get a discount since it's my first time buying from you?
Can I get a discount since I'm a loyal customer of yours?
View all 10
Headphones & Earphones
1
How to place an order?
Order Status
5
How do I check the status of my order?
How do I track my order?
Why can't I track my order?
My order status show 'delivered' but I haven't received my order?
Why is my order late?
Payments - Online
6
Does Headphone Zone save any information when I shop with my card?
My money was deducted from my account but order wasn't confirmed/transaction failed. What should I do?
Can I make payment using Wallets?
Will I get cashback on an order I place at Headphone Zone
Can I use EMI to make a purchase?
View all 6
Payments - Cash on Delivery
3
Is Cash On Delivery (COD) available at my pincode?
What if Cash on Delivery (COD) is not available on my pincode?
Can I make payment through Card on Delivery?
Change & Cancel
3
How do I cancel my order?
Can I change my order?
When can I cancel my order?
Authenticity
3
Are the products genuine?
How do I check the authenticity of a product?
There is no barcode on the product I ordered. Is it fake?
Store Credit
3
How do I pay for my product using store credit?
Can I use 2 Gift Cards to purchase a single product?
What if the price of the product I want to purchase is lesser than the store credit?
Trade-Up Program
Listing Pre-Owned Gear
20
What do I need to sell my gear?
How much will it cost for me to list my gear?
Do I have to create a product listing from scratch?
How do I provide the details?
How do I provide the product details to Headphone Zone?
View all 20
Selling Pre-Owned Gear
9
How do I know if someone is interested in my product?
How can the buyer contact a seller?
Is the price fixed or are any bidding/negotiations between me and buyer allowed?
How do I change the selling price of the product I want to sell?
What is the quality check that is done?
View all 9
After Sale
7
Does the buyer pay the seller directly?
How will the seller get paid?
When will I get paid?
How long is the store credit valid for?
What if I don’t want credit?
View all 7
Home Audition Program
General Home Audition Program Questions
7
How do I know which units are available for Home Audition?
What is needed for me to avail this program?
Will I be getting a New or Demo unit?
How do I order for a Home Audition?
What if the Home Audition product I want is sold out?
View all 7
Security Deposit
5
What is the Deposit Amount?
How do I pay the security deposit?
Can I pay now and request a Home Audition after a few days?
I have store credit, can I use that for a Home Audition?
How will I receive my deposit back?
Shipping & Delivery of Home Audition Units
4
How quickly do you ship a Home Audition Unit?
How are the Home Audition units shipped?
Can I request delivery to another address instead?
What happens if I miss my delivery?
Home Audition Period
5
How long can I keep a Home Audition product?
How do you calculate the number of audition days
I wasn’t able to audition the product during the 3 days because something came up. Now what?
Can I extend the audition period? What are the charges?
How will you be charging the overtime fee?
Pick-ups
5
How do I return the items I tried?
How should the box be packed when returning it back?
What if I haven’t sent all the items originally sent to me?
What if I accidentally returned my personal gear too, along with the Home Audition unit?
If there’s a delay in pick up will I be charged an overtime fee?
Damages & Missing Items
3
What do you consider damage?
What if I receive a damaged Home Audition product?
What are the penalties charged in case of a damage?
Unboxed
General Unboxed Questions
10
What are Unboxed products?
Where do unboxed products come from?
Are Unboxed products genuine?
Why should I go for Unboxed products?
Will I receive the Unboxed Products without a seal?
View all 10
Pre-Owned
Pre-Purchase
6
How do I verify if the pre-owned product being sold is original?
What if I don't want all the items listed as available in a pre-owned product listing?
Can I use any old store credit I may have got from Headphone Zone against buying pre-owned headphones?
Can I buy Pre-owned gear on EMI?
If I want to buy more than one item from the same seller, can I get a discount?
View all 6
At the Time of Purchase
6
Can I talk to the person before purchasing from him?
Can I negotiate the price?
Who gets the money?
Is Cash on Delivery available?
Will the invoice be in my name?
View all 6
Post-Purchase
5
How will I know that my order for pre-owned gear has been dispatched?
What if I don't get all the items as listed in the used product listing?
What if the product does not match the pictures?
What if the headphones are not in working condition?
What if I don’t like the gear after purchase?
Club Audiophile Loyalty Program
General Club Audiophile Questions
20
How does the Club Audiophile Loyalty Program work?
How do I redeem my points?
Do I need to be an Audiophile to earn points?
Can I redeem points for any product?
How much are my points worth?
View all 20