Help Center

General Home Audition Program Questions 7

• How do I know which units are available for Home Audition?
• What is needed for me to avail this program?
• Will I be getting a New or Demo unit?
• How do I order for a Home Audition?
• What if the Home Audition product I want is sold out?

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Security Deposit 5

• What is the Deposit Amount?
• How do I pay the security deposit?
• Can I pay now and request a Home Audition after a few days?
• I have store credit, can I use that for a Home Audition?
• How will I receive my deposit back?

Shipping & Delivery of Home Audition Units 4

• How quickly do you ship a Home Audition Unit?
• How are the Home Audition units shipped?
• Can I request delivery to another address instead?
• What happens if I miss my delivery?

Home Audition Period 5

• How long can I keep a Home Audition product?
• How do you calculate the number of audition days
• I wasn’t able to audition the product during the 3 days because something came up. Now what?
• Can I extend the audition period? What are the charges?
• How will you be charging the overtime fee?

Pick-ups 5

• How do I return the items I tried?
• How should the box be packed when returning it back?
• What if I haven’t sent all the items originally sent to me?
• What if I accidentally returned my personal gear too, along with the Home Audition unit?
• If there’s a delay in pick up will I be charged an overtime fee?

Damages & Missing Items 3

• What do you consider damage?
• What if I receive a damaged Home Audition product?
• What are the penalties charged in case of a damage?