How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Home Audition Program
General Home Audition Program Questions
How do I know which units are available for Home Audition?
What is needed for me to avail this program?
Will I be getting a New or Demo unit?
How do I order for a Home Audition?
What if the Home Audition product I want is sold out?
See all 7 articles
What is the Deposit Amount?
How do I pay the security deposit?
Can I pay now and request a Home Audition after a few days?
I have store credit, can I use that for a Home Audition?
How will I receive my deposit back?
Shipping & Delivery of Home Audition Units
How quickly do you ship a Home Audition Unit?
How are the Home Audition units shipped?
Can I request delivery to another address instead?
What happens if I miss my delivery?
Home Audition Period
How long can I keep a Home Audition product?
How do you calculate the number of audition days
I wasn’t able to audition the product during the 3 days because something came up. Now what?
Can I extend the audition period? What are the charges?
How will you be charging the overtime fee?
How do I return the items I tried?
How should the box be packed when returning it back?
What if I haven’t sent all the items originally sent to me?
What if I accidentally returned my personal gear too, along with the Home Audition unit?
If there’s a delay in pick up will I be charged an overtime fee?
Damages & Missing Items
What do you consider damage?
What if I receive a damaged Home Audition product?
What are the penalties charged in case of a damage?