Please ensure that all gear is accounted for and functioning, and repacked safely and securely. You can choose to use the same box that we sent the Home Audition unit in. If any issues with your return or the equipment, please call or email us immediately. 

We will have a pick-up arranged on the next working day, after the 3-day audition period. If you’ve extended the Audition period, please let us know a day in advance of your last Audition day, for us to arrange a pick-up on the next day. 

If you’re going to be personally dropping off the product, please do let us know so that we'll not arrange a pick-up with the courier company. 

If a pick-up is not possible from your address, then we might request for an alternative address to arrange the pick-up from.