Not to worry! We usually try and inform our customers when the delivery is going to be attempted (as the delivery person may or may not contact you before attempting delivery). But if for whatever reason you’ve missed the delivery person once, don’t worry about it. The courier companies attempt delivery on the same address at least twice

However, instead of them attempting delivery again and missing you, it’ll be advisable to let the courier company know of a suitable time and date when you’ll be present at the delivery address and have them attempt delivery again. If you’re not able to get it sorted then you may escalate the issue to us and we shall do the needful. 

Even if you’ve missed the delivery TWICE, if you let us know quickly enough, we can get the courier company to attempt the delivery for yet another time at your requested date and time. 

If you’ve placed a Cash on Delivery order, please ensure you have the exact amount of cash ready for the order at the time of delivery, otherwise they won’t be able to hand over the order to you. 

If the Courier company hub is close by, you can go and pick up the parcel from there. To do so you’ll have to show your Photo ID as proof to be able to collect it. If you’re sending someone else to pick it up, they will have still have to show your Photo ID as proof to be able to collect it. This can be done only if the parcel is at their hub and not with the delivery person who’s on the move. To know if your parcel is at the hub or on the move, do submit a request and we’ll figure it out for you!