We admit that it is upsetting to see an order cancelled :(
Before you’d like to cancel your order, please note that the order can be cancelled within 24 hours of placing the order or before dispatch whichever is earlier. If you’ve received a Shipping Confirmation email from us already, then it’s a bit late to cancel the order.
If you haven’t then here’s how you can proceed with your cancellation request:
Step 1: Login or Create your account (You'll find it on the top of our Homepage).
Step 2: Go to 'MY ORDERS' in your account section.
Step 3: Click on 'CANCEL ORDER' below your order details for an immediate Order Cancellation.
Step 3: Select the reason why you would like to cancel your order.
Step 4: Once you click on 'Cancel Order', you should get an Order Cancellation email. Thereafter, we'll mope for a little bit for having lost you.
Step 5: If you have paid online, we’ll reverse the transaction through our payment gateway. A refund typically takes about 3-7 working days to reflect in your account.
There are many reasons why one would want to cancel an order placed on our website, but we have a solution for each reason:
1) "Want to choose another product instead" - We would be happy to help you choose another product. If you have paid online already, we can provide store credit for the same for you to buy another product.
2) "I won't be available when delivery happens" - No problemo! We can keep your order on hold or have the shipping address changed to wherever you will be available (any city in India)
3) ”I found a better price” - We try our best to provide our customers with the best prices. In the event that you found a lower price, do raise a 'price too high' request on the product page and we’ll try our best to match the price.