Help Center

General Orders & Payments Questions 10

• How to place an order?
• Can I leave items in my shopping cart for future purchase?
• The product's price has changed. Can I pay the old price?
• Can I get a discount since it's my first time buying from you?
• Can I get a discount since I'm a loyal customer of yours?

View all 10

Change & Cancel 3

• How do I cancel my order?
• Can I change my order?
• When can I cancel my order?

Order Status 5

• How do I check the status of my order?
• How do I track my order?
• Why can't I track my order?
• My order status show 'delivered' but I haven't received my order?
• Why is my order late?

Payments - Online 6

• Does Headphone Zone save any information when I shop with my card?
• My money was deducted from my account but order wasn't confirmed/transaction failed. What should I do?
• Can I make payment using Wallets?
• Will I get cashback on an order I place at Headphone Zone
• Can I use EMI to make a purchase?

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Payments - Cash on Delivery 3

• Is Cash On Delivery (COD) available at my pincode?
• What if Cash on Delivery (COD) is not available on my pincode?
• Can I make payment through Card on Delivery?

Authenticity 3

• Are the products genuine?
• How do I check the authenticity of a product?
• There is no barcode on the product I ordered. Is it fake?

Store Credit 3

• How do I pay for my product using store credit?
• Can I use 2 Gift Cards to purchase a single product?
• What if the price of the product I want to purchase is lesser than the store credit?