In the case you need to return a product purchased on Headphone Zone, you can do it easily via two of our flexible policies:
When can I raise a return request:
You can raise a request only 7 days from the date of delivery. Eg. If you ordered the product on 1st January and it was delivered to you on 3rd January, you can raise a return request till 10th January. We will not be able to accept any return request beyond the 7 days.
What to keep in mind before requesting a return:
Do check if it falls under our eligibility criteria i.e. we don’t accept returns on the following: Customised V-MODA headphones Comply eartips, Earpads and products with Physical Damages
Under the 7-Day Test Drive, Return and Exchange Policy you cannot request a return for pre-owned products as well as those bought in a flash sale.
Where should I raise a return request:
Step 1: Go to ‘Return My Order’ on the website footer
Step 2: In the policy under which you want to return your product, click on ‘Raise a Return’
Step 3: Fill in your email ID and order number
Step 4: From the Return Type dropdown, choose ‘Credit’ if you are returning a product via the 7-Day Test Drive, Return and Exchange Policy.
Choose ‘Replacement’ if you are returning your product via the 7-Day Replacement Guarantee.
Step 5: Under ‘Return Reason’ select the applicable option.Want to exchange it with another product: You are unhappy with your purchase and would like to buy another product instead.
Wrong product received: Due to an error, another variant of the product or a completely different product was sent to you instead of the one you ordered.
Defective product: If your product has a manufacturing defect on unboxing or within 7 days of delivery, you can return it via the 7-Day Replacement Guarantee.
Step 6: Under ‘My Notes’ and ‘Attach an Image,’ elaborate on your problem. Please include as many images or videos and details as possible as this will help the inspection process go smoothly and we will be able to resolve it more quickly. In cases where it is possible, we will try to resolve the issue on phone without having to get it to our warehouse for inspection.
Once your request has been sent, it will take us up to 24 hours to approve it. In cases where we need further clarifications regarding your issue/defect, we will get in touch with you before approving your case.
Once accepted, we will send you a mail with your RA number and details regarding the pick-up of your product. We will pick-up the product from you, inspect it for defects and then depending upon the policy under which it falls, give you the required resolution.