Headphone Zone has *sound* policies to make buying headphones as smooth and simple a process for you, the customer. We won't lie, it breaks our heart every time a customer comes and tells us they don't like their new headphones as well as every time we've unknowingly sent them a defective product. This is why we've made easy-to-understand policies based on the most common reasons for returns/cancellations.
All products are universally eligible to be returned for a replacement if the product is defective. This is our site-wide policy applicable to all products - new, unboxed, pre-owned, refurbished, or demo units.
Please check the returns section on the product page (below the buy button) to see whether the product is eligible for our 7 Day Returnable or 7 Days Replacement policy.
7 Days Returnable
If a product is shown as "7 Days Returnable" then it is eligible for both Exchange and Replacement. You should see this on the product page:
Products with "7 Days Returnable" are eligible for an exchange within 7 days of delivery, in the unlikely event that you are not happy with the product and it is in 100% working condition. Once the product is received and found to be intact with all the accessories by our inspection team, we will issue full store credit so that you may exchange and buy another product. Refunds will not be provided.
Products with "7 Days Returnable" are ALSO eligible for a replacement within 7 days of delivery, in the unfortunate event that it is found to be defective. This policy is not applicable to customers who are not happy with the product. Once the manufacturing defect has been confirmed by our inspection team, we will provide a replacement of the originally ordered product. In case of replacements not being available, you can choose another variant, full store credit or full refund will be provided.
7 Days Replacement
If a product is shown as"7 Days Replacement", then it is eligible only for Replacement. You should see this on the product page:
Products with "7 Days Replacement" are ONLY eligible for a replacement within 7 days of delivery, in the unfortunate event that it is found to be defective. This policy is not applicable to customers who are not happy with the product. Once the manufacturing defect has been confirmed by our inspection team, we will provide a replacement of the originally ordered product. In case of replacements not being available, you can choose another variant, full store credit or full refund will be provided.
Where to raise a return request?
Please click here to raise a return request.
I want to keep the product after raising the return request. Can I?
That's okay! Just reply to our email or submit a ticket below and we will cancel the return request for you.
Why can't I exchange the product more than once?
We have worked very hard to build the capability for confused buyers to talk to a Headphone Guru before buying a product. If a customer returns the first product that's bought for store credit and ends up ordering another product they don't like, it will be very difficult for us to allow a return the second time. We strongly encourage all our customers to make an informed decision so that they buy a product they're most likely to enjoy.
Why is store credit given and not a refund under an exchange?
As per our policies, we cannot issue a refund in the case that a customer does not like a product. We've created our policies in this way because it is very important to us that you end up with a product that you absolutely love. Giving a refund would mean losing you as a customer as well as losing the opportunity to ensure you're happy.
What is your refund policy?
You are eligible for a refund at the time of pre-paid order cancellation or post returning your order in specific cases:
- where the returned product has a manufacturing defect
- if the returned product is in a completely sealed condition
- if you've ordered a product based on misinformation on the product page
- if you were sent a different product than what you ordered.
In the following cases, a refund will be not possible under any circumstance:
- if you've returned a product which is "7 Days Returnable"
- if you or the person you've gifted the product does not like the product
- if you or the recipient of the product has mishandled the product
- in case of pre-orders where the product was specifically procured for you
- if a different product was returned than what we sent to you.