In the case you need to return a product purchased on Headphone Zone, you can do it easily via two of our flexible policies:
When can I raise a return request:
You can raise a request only 7 days from the date of delivery. Eg. If you ordered the product on 1st January and it was delivered to you on 3rd January, you can raise a return request till 10th January. We will not be able to accept any return request beyond the 7 days.
What to keep in mind before requesting a return:
Do check if it falls under our eligibility criteria i.e. we don’t accept returns on the following: Customised V-MODA headphones Comply eartips, Earpads and products with Physical Damages
Under the 7-Day Test Drive, Return and Exchange Policy you cannot request a return for pre-owned products, demo units, Smartwrap as well as those bought in a flash sale or on Dropzone.
Where should I raise a return request:
Step 1: Go to ‘Return My Order’ on the website footer
Step 2: In the policy under which you want to return your product, click on ‘Raise a Return’
Step 3: Fill in your email ID and click on 'Return Items'
Step 4: Select the Order Number whose product you want to return (You can refer to the Order Confirmation email for the Order Number).
Step 5: Select the product you want to return.
Step 6: Select the policy under which you would like to return your product. Click on 'Replace Item' if you are returning your product under the 7-Day Replacement Guarantee. Click on 'Return Item' if you are returning your product under the 7-Day Test Drive, Return and Exchange Policy.
Step 7: Select the reason for return.
Replace item for new... (Left Image)
Color: You want the same product in a different color.
Wrong or Different product received: Due to an error, another variant of the product or a completely different product was sent to you instead of the one you ordered.
Item isn't working or is defective: If your product has a manufacturing defect on unboxing or within 7 days of delivery.
Missing accessories: Accessories that are mentioned on the product page ('In the box' section) but are not in the box when delivered.
Received broken or damaged product: If the product is broken or damaged as soon as you open the box.
Why are you returning? (Right Image)
Give us a detailed account on the reason of return.
Step 8: Review the information you have given and hit submit (For the 7-Day Replacement Guarantee). Select store credit as the mode of payment (For the 7-Day Test Drive, Return & Exchange).
Once your request has been sent, it will take us up to 24 hours to approve it. In cases where we need further clarifications regarding your issue/defect, we will get in touch with you before approving your case.
Once accepted, we will send you a mail with your RA number and details regarding the pick-up of your product. We will pick-up the product from you, inspect it for defects and then depending upon the policy under which it falls, give you the required resolution.