Help Center

Return Policy 8

• What is your return policy?
• Raise a Return Request Here
• What is the meaning of 7 Day Easy Exchange?
• What is the meaning of 7 Days Replacement Guarantee?
• What is the return process?

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Pick-up 6

• What do I need to keep ready for the pick up?
• When will the courier person come for pickup?
• Can I drop off my product at your nearest store/office?
• Can I get the pick up person's contact details?
• What if my product hasn’t been picked up within 7 days from date of delivery?

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Inspection 4

• What if no defect is found while inspecting the product I returned?
• How long does the Return Inspection process take?
• Can I request for a Re-inspection of my Returned item?
• How do you inspect a product ?

Replacement 5

• Will the entire product be replaced, or the defective part?
• How will the replacement unit be sent to me?
• Instead of a replacement, can I get a store credit?
• What if the product to be replaced is not available in stock?
• Who takes responsibility for replacement?

Refunds & Store Credit 6

• If I get a defective product, will I get a refund or replacement?
• Will Headphone Zone help me choose what to buy with my store credit?
• What if I want a refund instead of store credit?
• How will the refund be given?
• How long before my store credit expires?

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