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Returns & Exchanges
What is your return policy?
Raise a Return Request Here
What is the meaning of 7 Day Easy Exchange?
What is the meaning of 7 Days Replacement Guarantee?
What is the return process?
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What do I need to keep ready for the pick up?
When will the courier person come for pickup?
Can I drop off my product at your nearest store/office?
Can I get the pick up person's contact details?
What if my product hasn’t been picked up within 7 days from date of delivery?
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What if no defect is found while inspecting the product I returned?
How long does the Return Inspection process take?
Can I request for a Re-inspection of my Returned item?
How do you inspect a product ?
Will the entire product be replaced, or the defective part?
How will the replacement unit be sent to me?
Instead of a replacement, can I get a store credit?
What if the product to be replaced is not available in stock?
Who takes responsibility for replacement?
Refunds & Store Credit
If I get a defective product, will I get a refund or replacement?
Will Headphone Zone help me choose what to buy with my store credit?
What if I want a refund instead of store credit?
How will the refund be given?
How long before my store credit expires?
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