Authorized Service Partner: Headphone Zone
Astell&Kern is mindfully designed to getting audiophiles & purists alike to feel an irrefutable connection with music with its impossibly good digital audio players. In the unlikely event that an Astell&Kern product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.
Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India
Astell&Kern's Warranty Period is 1 Year from the date of Invoice for all products.
What does the warranty cover?
- No Sound Output
- Noise while Charging
- Buttons Not Working
- Not charging
- Doesn't turn on
- Any other manufacturing defect
What's Not Eligible?
- Wear and tear from usage
- Cosmetic flaws
- Wire/cord tearing
- Damages to accessories
- Any other accidental damage
- Natural disasters or animal related damages
How to claim warranty?
Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details - defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time. A Headphone Guru might get in touch with you to understand the issue better.
Step Two: We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand may ask for some additional details or suggest some quick fixes to see if the issue can be resolved. Our Headphone Guru will be constantly in touch with you and the brand and they will keep you updated with your case.
Step Three: After following the brand's suggestion if the issue does not get fixed, the warranty case will be approved and, a unique WCID (Warranty Case Id) number will be assigned to your case. Post-approval, you will have to courier the faulty unit to us.
Step Four: It will take us a few days to prepare the documents to export the product back to the brand in Korea for repairs. It will thereafter take a week or two for it to reach the brand.
Step Five: Once the brand has received the unit, it may take another week or two to inspect the unit and proceed with the necessary repairs. After repairs, they will send the unit back to us which might take another week or two.
Step Six: Once we receive the unit from the brand, we will inspect it and send it back to you.
Keep In Mind
Refunds and Store credit are strictly not allowed under warranty claims.
Under warranty claim for this brand in India, we are not authorized to execute any repairs. The brand themselves would like to dismantle the product and execute the repair.
Every case will be handled as directed by the brand. Instant replacements will not be possible as all Astell & Kern products are repairable.
Timelines vary from case to case basis. We request you to be patient with us as this is a lengthy process. Once the case has been approved and we have coordinated with the brand, we will be in the position to you a rough timeline.
From past cases, we have seen that the whole process takes up to 6 to 8 weeks. We understand that this is not a favorable timeline but most of this time is taken up in sending the unit from here to Korea and getting the repaired unit back it to us. To add to this, there are a lot of custom regulations followed, both ways by the brand as well as us, which also takes up a lot of time.
Raise a Warranty Claim here: