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Authorized Service Partner: Headphone Zone


Astell&Kern is mindfully designed to getting audiophiles & purists alike to feel an irrefutable connection with music with its impossibly good digital audio players. In the unlikely event that a Astell&Kern product develops a fault within the warranty period, please complete & submit the form below. Astell&Kern offers its 1 Year Manufacturing Warranty in India through its Authorized Service Partner Headphone Zone.  All you gotta do is make sure that the issue with your product is eligible for warranty claim. 


Astell&Kern-Warranty


Astell&Kern's Warranty Period is 1 Year from the Date of Invoice for all products.


What does the warranty cover?


What's Eligible?

Manufacturing Defects

  • No Sound Output
  • Noise while Charging
  • Buttons Not Working
  • Not charging
  • Doesn't turn on
  • Any other manufacturing defect


What's Not Eligible?

Physical Damages

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages


How to claim warranty?


The Process

STEP ONE: Fill the Warranty Claim Request Form below by sharing with us all the necessary defect, invoice and model details, and then wait for our response as we'll first need to forward it to Astell&Kern for their approval.


STEP TWO: Once your claim request is approved by Astell&Kern, a unique WCID (Warranty Case ID) number will be issued to your case. The customer is expected to ship the unit to us and mention their WCID number on the parcel.


STEP THREE: Once the unit is received by us, we will inspect the unit in order to verify the defect. As that is done, we will then send it to Korea for repairs. We will share an inspection status with you once they have tested the unit thoroughly. 


STEP FOUR: If the inspection status validates your issue and is repairable, Astell&Kern in Korea will conduct repairs of that unit. This whole process can take 6-8 weeks. Finally, the repaired unit will be sent to the address mentioned in the form.

 

Keep In Mind


Under warranty claim for this brand in India, we are unable to offer any service in respect to repairing the unit in India. However, repairs can take place in the Astell&Kern service center in Korea. This usually takes about 6-8 weeks. This is because of export and import procedures. Refunds are strictly not allowed under warranty claim.

In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us.

If the inspection status validates your issue with the unit, we will ship the working repaired unit to you at our own cost.


Raise a Warranty Claim here: