Before sending a claim request make sure you have the following:
- The product's purchase invoice
- It falls within the warranty period
- The defect found is a manufacturing defect
As each brand has a different procedure for claiming a warranty, check out the warranty page for further procedures.
For brands whose service partner is not Headphone Zone:
- On the brand warranty page, we have provided the contact details of your brand's service partner.
- Contact the service partner with your Headphone Zone invoice to claim the warranty
- In case you are having difficulty in getting a resolution, you can contact us and we will escalate the matter
For brands whose service partner is Headphone Zone:
- Fill the warranty claim form on the brand warranty page in as much detail as possible
- Once your claim has been approved, you will get a Warranty Case ID (WCID)
- Courier your product with the WCID on your parcel
- Wait for 7 to 10 days as we inspect it
- We find the manufacturing defect
- If possible, we repair the product
- We send you your repaired unit/replacement :)