If our inspection team does not confirm the defect mentioned at the time of raising the request, since it's working absolutely fine, we will send the same unit back to you.
However, before doing so, we will get in touch with you to elaborately understand the problem. With a better understanding of the defect, we will proceed with the re-inspection process if required. A re-inspection status update will be sent to you at the earliest.
An inspection will be run to check if the product is truly defective or simply has a compatibility issue.
There are times when a customer is dissatisfied with the performance of a product and it is mistaken for a defect. In such a case, we will consider this case under the 7 Day Test Drive, Return and Exchange Policy and give you store credit after deducting 15% from the amount paid as Restocking and Handling fee.