If our inspection team does not confirm the defect mentioned at the time of raising the request, since it's working absolutely fine, we will send the same unit back to you.

However, before doing so, we will get in touch with you to elaborately understand the problem. With a better understanding of the defect, we will proceed with the re-inspection process if required. A re-inspection status update will be sent to you at the earliest. 

An inspection will be run to check if the product is truly defective or simply has a compatibility issue

In the case of the product being working fine and if it is returnable, we can offer you the full store credit and you can make any purchase from our website.