Authorized Service Partner: Headphone Zone

JAYS guarantees that their products are free from faults in the materials, design and workmanship when it was sold to the purchaser. In the unlikely event that a JAYS product develops a fault within the warranty period, please complete & submit the form below. JAYS offers its 2 Year Manufacturing Warranty in India through its Authorized Service Partner Headphone Zone.  All you gotta do is make sure that the issue with your product is eligible for warranty claim. Please read this page with all the FAQs thoroughly before submitting a claim request by filling the form below.


JAYS's Warranty Period is 2 Years from the Date of Invoice for wired products and 1 Year for all wireless products.


What does the warranty cover?

What’s Eligible?

Manufacturing Defects

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect

What’s Not Eligible?

Physical Damages

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages

How to claim warranty?

The Process

Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary defect, invoice and model details, and then wait for 1 working day for us to approve your request.

Step Two: Once your claim request is approved, a unique RA (Return Authorization) number will be issued to your case. The customer is expected to ship the unit to us and mention their RA number on the parcel.

Step Three: Once the unit is received by us, please wait for 7 working days for us to inspect the unit for all the issues you may have highlighted. We will share an inspection status with you once we have tested the unit thoroughly.

Step Four: If the inspection status validates your issue, we will send you a working replacement unit of the same model. If a replacement unit is unavailable or the model has been discontinued then we will send you the successor model. The unit will be sent to the address mentioned in the form.


Keep In Mind

Under warranty claim for this brand in India, we are unable to offer any service in respect to repairing the unit. We can only provide a replacement under warranty claim. Refunds are strictly not allowed under warranty claim.

In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us. Once the unit is received, it takes up to 7 Business Days for the inspection process to complete and for us to respond to you with the Inspection Status for your unique RA.

If the inspection status validates your issue with the unit, we will ship the working replacement unit to you at our own cost. In case the same model is unavailable for a replacement, we will send the successor model's replacement or store credit instead. If you receive store credit, you may purchase any product of your liking from our website.

What will we offer for Discontinued products?

As the JAYS a-JAYS Five has been discontinued by JAYS, we shall offer you a store credit of the purchase price if you have purchased the earphones from Headphone Zone.

Raise a Warranty Claim here: