Authorized Service Partner: Headphone Zone
JAYS guarantees that their products are free from faults in the materials, design, and workmanship when it was sold to the purchaser. In the unlikely event that JAYS product develops a fault within the warranty period, please complete & submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim. Please read this page with all the FAQs thoroughly before submitting a claim request by filling the form below.
JAYS's Warranty Period is 2 Years from the date of Invoice for all wired products.
JAYS's Warranty Period is 1 Year from the date of Invoice for all wireless products.
What does the warranty cover?
- One side not working
- Both sides not working
- Channel imbalance
- Crackling Sound
- Mic/Remote not working
- Any other manufacturing defect
What’s Not Eligible?
- Wear and tear from usage
- Cosmetic flaws
- Wire/cord tearing
- Damages to accessories
- Any other accidental damage
- Natural disasters or animal related damages
How to claim warranty?
Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary defect, invoice and model details, and then wait for 1 working day for us to approve your request.
Step Two: Once your claim request is approved, a unique WCID (Warranty Case Id) number will be issued to your case. The customer is expected to ship the unit to us and mention their RA number on the parcel.
Step Three: Once the unit is received by us, please wait for 7 working days for us to inspect the unit for all the issues you may have highlighted. We will share an inspection status with you once we have tested the unit thoroughly.
Step Four: If the inspection status validates your issue, we will send you a working replacement unit of the same model. If a replacement unit is unavailable, you might have to wait for days/weeks till we get the stocks. In the case, if the model has been discontinued then we will send you the successor model that is approved by the brand. The unit will be sent to the address mentioned in the form.
Keep In Mind
Under warranty claim for this brand in India, we are unable to offer any service with respect to repairing the unit. We can only provide a replacement under warranty claim. Refunds are strictly not allowed under warranty claims.
In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us. Once the unit is received, it takes up to 7 Business Days for the inspection process to complete and for us to respond to you with the inspection status for your warranty case.
If the inspection status validates your issue with the unit, we will ship the working replacement unit to you at our own cost. If a replacement unit is unavailable, you might have to wait for days/weeks till we get the stocks. In the case, if the model has been discontinued then we will send you the successor model or store credit as directed by the brand.
The unit will be sent to the address mentioned in the form. If you receive a store credit, you may purchase any product of your liking from our website.
What will we offer for Discontinued products?
For discontinued products, we will offer successor models or store credit as directed by the brand. This is will be applicable on case to case basis.
Raise a Warranty Claim here: