Authorized Service Partner: Headphone Zone
JAYS guarantees that their products are free from faults in the materials, design, and workmanship when it was sold to the purchaser. In the unlikely event that JAYS product develops manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.
Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India.
JAYS's Warranty Period is 2 Years from the date of Invoice for all wired products.
JAYS's Warranty Period is 1 Year from the date of Invoice for all wireless products.
What does the warranty cover?
- One side not working
- Both sides not working
- Channel imbalance
- Crackling Sound
- Mic/Remote not working
- Any other manufacturing defect
What’s Not Eligible?
- Wear and tear from usage
- Cosmetic flaws
- Wire/cord tearing
- Damages to accessories
- Any other accidental damage
- Natural disasters or animal related damages
How to claim warranty?
Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details - defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time.
Step Two: Once your claim request is approved, a unique WCID (Warranty Case Id) number will be issued to your case. Once it's approved, the faulty unit has to be couriered to us by the customer.
Step Three: Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. This entire process can take up to 7 working days.
Step Four: If the inspection status validates your issue, we will send you a working unit of the same model. If a replacement unit is unavailable, we will have to wait for the stocks to arrive and then ship out your replacement unit. If the model has been discontinued, the replacement unit will be the successor model as defined by the brand. The unit will be sent to the address mentioned in the form.
Keep In Mind
|Sound Intermittent |
Reset the device
|The left earbud doesn't connect to the right one (TWS)|
|Quieter/ Sound Imbalance||Clean the earphone filter for any kind of ear wax build-up or dirt if that is reducing the volume output|
|Jack issue||Clean the headphone jack with the soft cloth|
|Play/ Pause buttons not working||Try it with multiple OS devices and different kinds of devices like mobile phones, laptop, pc to see if the issue is occurring on all devices or just one|
|Microphone not working|
|Charging issue||Use another charging cable|
Under warranty claim for this brand in India, we are unable to offer any service with respect to repairing the unit. We can only provide a replacement under a warranty claim.
Refunds or Store credits are strictly not allowed under warranty claims.
In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us.
If the inspection status validates your issue with the unit, we will ship a working replacement unit to you at our own cost.
What will we offer for Discontinued products?
For discontinued products, we will offer successor models as directed by the brand.
Please note that the brand has discontinued the Gray and the Moss Green variant for Jays T-Four Wireless. Hence, in case if you have made a purchase of the mentioned variant in the past, you will receive a replacement for the Black variant for your warranty claim.
Raise a Warranty Claim here: