Authorized Service Partner: Headphone Zone
Focal has been creating benchmark acoustic equipment since 1979 for various high fidelity markets such as home audio loudspeakers, headphones, car speaker drivers, and monitoring loudspeakers. In the unlikely event that a Focal product develops a fault within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.
Please note that Headphone Zone is authorized to handle the warranty claims for the purchases made only from Headphone Zone's website.
Focal's Warranty Period is 2 Year from the date of Invoice for all products.
What does the warranty cover?
- One side not working
- Both sides not working
- Channel imbalance
- Crackling Sound
- Mic/Remote not working
- Any other manufacturing defect
What’s Not Eligible?
- Wear and tear from usage
- Cosmetic flaws
- Wire/cord tearing
- Damages to accessories
- Any other accidental damage
- Natural disasters or animal related damages
How to claim a warranty?
Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details - defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time. Our team might get in touch with you to understand the issue better.
Step Two: We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand may ask for some additional details or suggest some quick fixes to see if the issue can be resolved. Our team will be constantly in touch with you and the brand and they will keep you updated with your case.
Step Three: After following the brand's suggestion if the issue does not get fixed, the warranty case will be approved and, a unique WCID (Warranty Case Id) number will be assigned to your case. Depending on your case, you will either have to courier the faulty unit immediately or after the spare parts arrive.
Step Four: Arranging spare parts. It's very difficult for us to predict how quickly the spare part can be procured from the brand, it can sometimes take a few weeks and sometimes it can also take a month or two. This varies from case to case. The exact timeline will be shared once there's enough clarity and constant updates will be shared at every stage.
Step Five: Once the spare part arrives, we will ask you to courier your faulty unit. We will do the repair as per the brand's guidelines. All the repairs and servicing will be taken place at our warehouse which is in Chennai. Once the product is repaired, the unit is called to our Mumbai office for a final check by our Headphone Gurus and then gets dispatched to you.
Keep In Mind:
Under warranty claim for this brand in India, we are able to offer repair services provided we have the spares available to do so. In most cases, the spares are needed to be procured by the brand.
Every case will be handled as directed by the brand. Instant replacements will not be possible in case if the product can be repaired.
Timelines vary from case to case basis. We request you to be patient with us as this is a lengthy process. Once the case has been approved and we have coordinated with the brand, we will be in the position to you a rough timeline.