SELECT products are eligible for return under our 7 Day Easy Exchange.
If a product is shown as "7 Day Easy Exchange" then it is eligible for exchange under certain conditions. You should see this on the product page:
7 Day Easy Exchange products on Headphone Zone are eligible for Easy Exchange within 7 days of delivery. If you see "7 Day Easy Exchange" on the product page, it is eligible for exchange, but that is accepted only once. We want to make sure that you end up with a product that you 100% love.
An exchange will be allowed only if the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein)
You will receive full Store Credit in your Headphone Zone account so that you may choose another product from our website which would be more suited to your needs. Refunds will NOT be possible under our 7 Day Easy Exchange policy.
Please note, this exchange option is available only once, the second time if you purchase a product from our website using the store credit, you won’t be able to return it unless it has a manufacturing defect.
- Customised products like custom V-MODA shields, custom IEMs, or custom cables
- Accessories like Comply ear tips, SpinFit ear tips, Headphone ear pads, and Smartwrap earphone accessories. These are not accepted for hygiene reasons.
- Pre-owned products
- Headphone Zone Merchandise
- If you have ordered the product by mistake and not cancelled the order before dispatch
- Orders where the Club Audiophile discount is equivalent to the order's total value, are not eligible for exchange.