Please check the returns section on the product page (below the buy button) to see whether the product is eligible for our 7 Day Returnable or 7 Days Replacement policy.


If a product is shown as "7 Days Returnable" then it is eligible for both Exchange and Replacement. You should see this on the product page:


Products with "7 Days Returnable" are eligible for an exchange within 7 days of delivery, in the unlikely event that you are not happy with the product and it is in 100% working condition. Once the product is received and found to be intact with all the accessories by our inspection team, we will issue full store credit so that you may exchange and buy another product. Refunds will not be provided.


Products with "7 Days Returnable" are ALSO eligible for a replacement within 7 days of delivery, in the unfortunate event that it is found to be defective. This policy is not applicable to customers who are not happy with the product. Once the manufacturing defect has been confirmed by our inspection team, we will provide a replacement of the originally ordered product. In case of replacements not being available, you can choose another variant, full store credit or full refund will be provided.


What's eligible for Return for "7 Days Returnable products"?

  • If the product received has no defect, is in 100% working condition, but you are unhappy with the product.
  • Products that are defective on arrival
  • Products that malfunction within the 7 day guarantee period
  • Products that are received in a damaged condition and are brought to our notice within 24 hours or delivery


What's not eligible?

  • Products that turn out to be defective outside the 7 day guarantee period. Please raise a warranty claim in this case with the authorised service partner.
  • Products that are received in a damaged condition and are brought to our notice beyond 24 hours or delivery
  • If customers mishandle the product or not used as directed by the brand in which causes the product to be damaged
  • Customised products like V-MODA engraved shields

  • Comply eartips or SpinFit eartips
  • Earpads
  • Smartwrap
  • Pre-owned products