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Authorized Service Partner: Headphone Zone


BLON is known for its Quality components, Fine craftsmanship, and World-class audiophile earphones. In the unlikely event that a BLON product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim. 


Please note that Headphone Zone is authorized to handle the warranty claims for the purchases made only from Headphone Zone's website. 



BLON's Warranty Period is  1 Year from the Date of Invoice for all products.


What does the warranty cover?


What’s Eligible?

Manufacturing Defects

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect

What’s Not Eligible?

Physical Damages

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages


How to claim a warranty?


The Process


Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details -  defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time. 


Step Two: Once your claim request is approved, a unique WCID (Warranty Case Id) number will be issued to your case. Once it's approved, the faulty unit has to be couriered to us by the customer.


Step Three: Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. This entire process can take up to 7 working days. 


Step Four: If the inspection status validates your issue, we will send you a working unit of the same model. If a replacement unit is unavailable, we will have to wait for the stocks to arrive and then ship out your replacement unit. If the model has been discontinued, the replacement unit will be the successor model as defined by the brand. The unit will be sent to the address mentioned in the form.

 

Keep In Mind:


Refunds and Store credits are strictly not allowed under warranty claims. 


Under warranty claim for this brand in India, we can try to help you out with the claim if we have the spare parts available with us. In some situations, the spares are needed to be procured by the brand which may take some time.



Raise a Warranty Claim here: