Claim Process

Is it necessary to send a hard copy of the invoice when claiming warranty?
Don't worry. It isn't necessary for you to send the hard copy of your invoice along with your product. Just remember to upload your copy of it whe...
Tue, 18 Sep, 2018 at 4:39 PM
How long do you take to approve a Warranty Claim Request?
It takes about 24 hours for us to approve a warranty claim request. On approval, you will receive an elaborate confirmation email from us explaining the pr...
Tue, 18 Sep, 2018 at 4:40 PM
How long will it take for the entire warranty claim process ?
The entire warranty claim process can take 10-14 working days if it goes smoothly. Usually, most of the time taken during the warranty claim process is due ...
Sat, 4 Aug, 2018 at 11:18 AM
Do you pick up the defective product?
No, as per the warranty policy we follow, the customer is required to courier the defective product. In warranty cases, the customer bears the cost for ship...
Thu, 26 Jul, 2018 at 4:54 PM
I don’t have all the accessories or packaging that I originally received. Can I claim warranty?
Don't worry if you don't have all the accessories or the packaging that you originally received. Warranty still got you covered! All we need y...
Tue, 18 Sep, 2018 at 4:42 PM
I stay in Chennai, can I go drop off the product at your warehouse?
Yes you can! Our warehouse is open from Monday to Saturday (10am to 6pm). Just let us know when you’re headed there and don't forget to mention your Wa...
Tue, 18 Sep, 2018 at 4:43 PM
What if I’ve not mentioned the Warranty Case ID (WCID) on the package while sending it?
We ask you to mention the Warranty Case ID (WCID) so that it is easy to trace your parcel and avoid unnecessary delays or confusion. Everyday our warehouse ...
Tue, 18 Sep, 2018 at 4:45 PM
I won't be able to send the defective product right away. What do I do ?
It's okay if you can't send the defective product right away. Just submit a request and let us know. After your warranty request is approved b...
Tue, 18 Sep, 2018 at 4:45 PM