You are eligible for a refund in specific cases if:
- You cancelled your order before it was shipped out
- The returned product has a manufacturing defect
- The returned product is in a completely sealed and unopened condition without any packaging damages or blemished
- You were sent a different product from what you ordered
You are NOT eligible for a refund in the following cases if:
- You've returned a product under our 7 Day Easy Exchange Policy
- You or the person you've gifted the product does not like the product
- You or the recipient of the product has mishandled the product
- You pre-ordered a product that was specifically procured for you
- A wrong product was returned than what was shipped to you
- You are claiming warranty or service for your product