Help Center

Pre-Purchase 6

• How do I verify if the pre-owned product being sold is original?
• What if I don't want all the items listed as available in a pre-owned product listing?
• Can I use any old store credit I may have got from Headphone Zone against buying pre-owned headphones?
• Can I buy Pre-owned gear on EMI?
• If I want to buy more than one item from the same seller, can I get a discount?

View all 6

At the Time of Purchase 6

• Can I talk to the person before purchasing from him?
• Can I negotiate the price?
• Who gets the money?
• Is Cash on Delivery available?
• Will the invoice be in my name?

View all 6

Post-Purchase 5

• How will I know that my order for pre-owned gear has been dispatched?
• What if I don't get all the items as listed in the used product listing?
• What if the product does not match the pictures?
• What if the headphones are not in working condition?
• What if I don’t like the gear after purchase?