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Authorized Service Partner - Headphone Zone

All RHA products are engineered for durability; in the unlikely event that an RHA product develops a manufacturing defect within the warranty period please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim. 

RHA's Warranty Period is 3 Years from the date of Invoice for all products excluding accessories such as the Mixed Eartips & Mixed Filters. However, the warranty period might be limited for any purchase of a demo unit of RHA or any RHA - MA390 Universal purchased after 8th September 2020 and 3 Months for Refurbished products.

What does the warranty cover?

What’s Eligible?

Manufacturing Defects

• One side not working
• Both sides not working
• Sound imbalance 
• Crackling Sound
• Mic/Remote not working
• Any other manufacturing defect

What’s Not Eligible?

Physical Damages

• Wear and tear from usage
• Cosmetic flaws
• Wire/cord tearing
• Damages to accessories
• Any other accidental damage
• Natural disasters or animal related damages

Warranty Claims for RHA MA390 Universal AND RHA S500 Universal:
 

Please note that there have been changes made to the warranty policy as directed by RHA for the MA390 Universal and RHA S500 Universal. Starting 1st October 2020, for RHA MA390 Universal warranty cases, a service/repair will first be attempted where the defect can be resolved. 

And starting 9th October 2020 for RHA S500 Universal warranty cases, a service/repair will first be attempted where the defect can be resolved

If servicing is not successful, you will receive a working unit as a replacement. 

For all RHA MA390 Universal purchases, the packaging has been modified to have an online-friendly single-use packaging rather than retail packaging. The new packaging is more compact, eco-friendly, and safe. In this new packaging, you will find a brand new unit of the RHA MA390 Universal and 3 sets of ear tips (including one on the earphones).

How to claim warranty?

The Process

Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details -  defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time. 

Step Two: Once your claim request is approved, a unique WCID (Warranty Case ID) number will be assigned to your case. Once it's approved, ONLY the faulty unit must be couriered to us. Please do not return any accessories, as these are NOT required.

Step Three: Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. At this stage, we will check where the issue is and if replacing the defective part of the unit can fix the overall issue This entire process can take up to 7 working days. 

Step Four: After the final inspection, we will either send your unit back in working condition or send you another working unit of the same model. If a replacement unit is unavailable, we will have to wait for the stocks to arrive and then ship out your replacement unit. If the model has been discontinued, the replacement unit will be the successor model as defined by the brand. The unit will be sent to the address mentioned in the form.

Keep In Mind:

We would like you to try out the below for the issue stated to confirm the defect:

Under warranty claim for this brand in India, we are able to offer any service with respect to repairing the unit. If we're unable to service/repair the unit, we will offer a working unit as a resolution. Refunds or Store credits are strictly not allowed under warranty claims.

In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us.

If the inspection status validates your issue with the unit, we will ship the replacement unit to you at our own cost. 

Discontinued Product Replacements

For the below-discontinued models, cases will be handled as below:

The above resolutions for the discounted product have been decided by the brand. 

Raise a Warranty Claim for your RHA product here: