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Authorized Service Partner - Headphone Zone


All RHA products are engineered for durability; in the unlikely event that an RHA product develops a manufacturing defect within the warranty period please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim. 


RHA-Warranty


RHA's Warranty Period is 3 Years from the date of Invoice for all products excluding accessories such as the Mixed Eartips & Mixed Filters. However, the warranty period might be limited for any purchase of a demo unit of RHA or

any RHA - MA390 Universal purchased after 8th September 2020.




Please note: The RHA - MA390 Universal and the Unboxed RHA - MA390 Universal purchased after 8th September 2020 covers 2 years of warranty from the date of invoice.



 

 

What does the warranty cover?


What’s Eligible?

Manufacturing Defects

  • One side not working
  • Both sides not working
  • Sound imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect


What’s Not Eligible?

Physical Damages

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages


How to claim warranty?


The Process


Step One: Fill the Warranty Claim Request Form below by sharing with us all the necessary details -  defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time. 


Step Two: Once your claim request is approved, a unique WCID (Warranty Case ID) number will be assigned to your case. Once it's approved, ONLY the faulty unit must be couriered to us. Please do not return any accessories, as these are NOT required.


Step Three: Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. This entire process can take up to 7 working days. 


Step Four: If the inspection status validates your issue, we will send you a new replacement unit of the same model. If a replacement unit is unavailable, we will have to wait for the stocks to arrive and then ship out your replacement unit. If the model has been discontinued, the replacement unit will be the successor model as defined by the brand. The unit will be sent to the address mentioned in the form.

 

Keep In Mind


Under warranty claim for this brand in India, we are unable to offer any service with respect to repairing the unit. We can only provide a replacement under the warranty claim. Refunds or Store credits are strictly not allowed under warranty claims.

In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us.


If the inspection status validates your issue with the unit, we will ship the replacement unit to you at our own cost


For all RHA warranty claims, we usually send a brand new unit as a replacement. However, if you have originally purchased an unboxed or a demo unit, in that case, you will get a replacement unit of an unboxed or a demo unit respectively.


Warranty Claims for RHA MA390 Universal

For all RHA MA390 Universal warranty claims, the packaging has been modified to have an online-friendly single-use packaging rather than a retail packaging. The new packaging is more compact, eco-friendly and safe. In this new packaging, you will find a brand new unit of the RHA MA390 Universal and 3 sets of eartips (including one on the earphones).


Discontinued Product Replacements

For the below discontinued models, replacements will be issued as below:


 MODELREPLACEMENT UNIT
RHA S500RHA S500 Universal
RHA S500iRHA S500 Universal
RHA MA350RHA MA390 Universal
RHA MA390 Wireless
Will be handled on a case to case basis
RHA MA600Will be handled on a case to case basis
RHA MA650
Will be handled on a case to case basis
RHA MA650 WirelessRHA TrueConnect 
RHA MA750Will be handled on a case to case basis
RHA MA750i
Will be handled on a case to case basis
RHA MA750 Wireless
RHA TrueConnect 
RHA T10Will be handled on a case to case basis
RHA T10i
Will be handled on a case to case basis
RHA T20Will be handled on a case to case basis
RHA T20iWill be handled on a case to case basis


The above resolutions for the discounted product have been decided by the brand. 


Raise a Warranty Claim for your RHA product here: