Do not worry if the pick up hasn't happened yet.
If your pickup is pending since the past 7 days, it doesn't affect your chances of replacement or refund as long as your request was raised within 7 days from the date of delivery. At times due to some technical issues faced by the courier companies, the pick ups are delayed.
In such a situation, we would request you to drop the parcel at the nearest Bluedart office or provide us an alternate address. You can do that by submitting a request with a different pin code from where we can have the product picked up and then proceed with your case.