Once you have raised a request with us, the next step is for us to have the unit picked up. The pick up will happen within 48hrs-72hrs post raising the request/filling the pick up form. We use the fastest and the most efficient courier company, Blue Dart to pick up units from our customers to expedite the process as much as we can. 

What you need to do before pick-up?

All you need to do is pack the earphones in the cardboard box with the original packaging and all accessories that were received by you. You can use the same brown box in which the product was originally delivered to you. Kindly ensure that there is nothing stuck on the cardboard box and also remove the old ship label to avoid any address confusion. Be sure that the box is well-taped and properly sealed. 

For the pick-up to happen without any hassle we would request you to keep the following points in mind:

1) Make sure that someone is available at the pick up address with the product to hand it over to the courier boy. If you wish to change the pick up address to your office or residential address, kindly submit a Request with the updated address and contact details.

2) Make sure you mention the Return Authorization number i.e RA number on the cardboard box so that it is easier for our warehouse to identify your case and conduct the relevant inspection process also mention the AWB number and the address which was shared with you over mail when the request was approved.

3) Let us know if the pick-up is not done in the mentioned timeline and we will have that pick-up rescheduled for you.

4) Ensure that you hand over the parcel to the correct courier person. For example, if we have scheduled a pick up via Blue Dart, be sure to hand over the parcel to the Blue Dart Courier associate.

There is no way for us to give an exact time as to when will the courier boy come to pick up the product, they generally come between 2pm-7pm to pick-up the product. Also the courier company does not share the contact details of the courier boy who will be coming to pick up the product. So, if any necessary instructions like collecting the parcel from the security or the neighbor needs to be communicated then just submit a request and we will have that done for you.