All products are universally eligible to be returned for a replacement if the product is defective. This is our site-wide policy applicable to all products - new, unboxed, pre-owned, refurbished, or demo units.

What's eligible for Return for "7 Days Returnable products"?

  • If the product received has no defect, is in 100% working condition, but you are unhappy with the product.
  • Products that are defective on arrival
  • Products that malfunction within the 7 day guarantee period
  • Products that are received in a damaged condition and are brought to our notice within 24 hours or delivery

What's eligible for Return for "7 Days Replacement products"?

  • Products that are defective on arrival
  • Products that malfunction within the 7 day guarantee period
  • Products that are received in a damaged condition and are brought to our notice within 24 hours or delivery


Ineligible products:

  • Products that turn out to be defective outside the 7 day guarantee period. Please raise a warranty claim in this case with the authorised service partner.
  • Products that are received in a damaged condition and are brought to our notice beyond 24 hours or delivery
  • If customers mishandle the product or not used as directed by the brand in which causes the product to be damaged
  • Customised products like V-MODA engraved shields

  • Comply eartips or SpinFit eartips
  • Earpads
  • Smartwrap
  • Pre-owned products