In most cases, you will get a brand new sealed unit for a product that's dead on arrival. However, in the case of products where only one part is defec...

Once we receive the inspection status and if the product is found to be defective, we will create a replacement order for you. You will receive an order con...

Yes, of course. A sealed, new unit will be sent to you. However, if you buy an unboxed unit, you will receive an unboxed unit as a replacement. Incase a...

Yes, you can get store credit. We absolutely understand if you want to buy a different product altogether instead of getting a replacement.

If there is no replacement product readily available in stock, we have the following options for you: We can ask the brand for a replacement unit (which m...

Headphone Zone takes full responsibility for a dead on arrival product or any defect that might arise within 7 days from the date of delivery. We know that...

If you are going out of town, you can choose either of the two options below:  Give us an alternate address where we can send your replacement product  W...